Description

CO PROVANCE is a robust IT Service Management (ITSM) and IT Asset Management (ITAM) solution developed by Provance, Inc. This versatile tool is designed to seamlessly extend Microsoft Dynamics 365, offering deployment options for both cloud and on-premises environments. Its integration capabilities with Dynamics 365, Azure, and Office 365 enhance its functionality, making it a comprehensive solution for managing modern and legacy ITSM processes.

Key Features

ITSM and ITAM Processes

CO PROVANCE is distinguished by its certification of eleven Pink Verify™ ITSM processes, including Incident, Problem, Change, and more. It also encompasses IT Asset and Configuration Management, providing a holistic approach to IT service and asset management.

Integration Capabilities

The solution offers extensive integration options, including:

• System Center 2016
• Azure OMS
• Visual Studio

These integrations facilitate monitoring, alerts, and configurable workflows, enhancing operational efficiency. CO PROVANCE also supports cloud management for Azure and AWS, ensuring real-time data integration.

Automation Framework

The automation framework within CO PROVANCE supports Azure Automation, Powershell, and Orchestrator, allowing for streamlined operations at the activity level. This feature significantly enhances productivity by automating routine tasks.

User Experience

Self-Service Portal

A pre-configured self-service portal enriches user experience with multiple intake channels, including IM Chat, voice, email, and more. This flexibility ensures accessibility and convenience for users across various platforms.

Administration and Configuration

The solution offers simplified administration through feature switch configuration settings and easy data import from legacy ITSM solutions. Templated tickets for incidents and requests further support automation and approval processes.

Analytics and Licensing

Deep analytics capabilities are provided through Dynamics 365, PowerBI, and Provance ITSM, offering valuable insights into ITSM and ITAM operations. The all-in-one licensing model eliminates the need for per module/function licensing, simplifying cost management.

Development and Extensibility

Built on Dynamics 365 skills, CO PROVANCE requires no proprietary skills, making it readily adaptable and extendable to meet specific organizational needs. Its three-month release cycle ensures that the solution remains up-to-date with the latest advancements.

Quality Management

Provance, Inc. adheres to a Quality Management System certified to ISO 9001, emphasizing best practices and continual improvement. This commitment to quality is reflected in their clean audit record and recognition through awards, enhancing brand reputation and competitive differentiation.

Supported Languages

CO PROVANCE supports multiple languages, including English, French, German, and Russian, catering to a diverse range of medium to large enterprise clients. This multilingual support is particularly beneficial for organizations managing IT assets and software license agreements globally, especially those utilizing Microsoft System Center and Dynamics 365.