Description

AngelEye's innovative software platform is designed to bridge the gap between families and their loved ones in neonatal care units. This secure system provides live camera streaming, allowing authorized family members to remotely access real-time video feeds of their hospitalized infants through a web browser or mobile app.

Key Features

• Live Video Streaming: Families can stay connected with their newborns by accessing live feeds from hospital neonatal units, ensuring peace of mind during critical times.

• User Roles and Permissions: The software supports various user roles, including Super Admin, Engagement Admin, Admin, and Viewer, each offering different levels of access and administrative capabilities.

• Family Account Management: Hospital staff can efficiently manage family accounts, assign cameras, set viewing hours, and discharge families from the system, with no limit on the number of family members added.

• Access Control: Only administrative account holders, such as parents or guardians, can access specific features like photos, videos, and educational materials.

• One-Way Communication: Care teams can send photos, videos, messages, and educational materials to families, while families cannot respond through the platform, maintaining a streamlined communication flow.

Privacy and Media Management

• Media Management: Photos and videos shared by the care team may expire after 24 hours and cannot be downloaded or saved, ensuring privacy and security.

• Privacy Controls: The live video feed is disabled during care times or procedures, displaying a privacy image to protect sensitive moments.

Educational Resources and Notifications

• Educational Resources: Families have access to valuable educational materials and discharge checklists, aiding in their preparation and understanding.

• Notifications: Administrative account holders receive notifications if the AngelEye app is installed and push notifications are enabled, keeping them informed and engaged.

Account Management and Support

• Account Management: Users can set up accounts, edit user information, and change passwords through a secure login portal.

• Technical Support: AngelEye offers 24/7 technical support via phone and email, ensuring continuous assistance and reliability.

Intended Use

This software is specifically designed for hospital neonatal units, providing families with secure, remote access to live video feeds of their hospitalized loved ones. It offers robust account management and privacy controls, tailored to meet the unique needs of neonatal care environments.

General Limitations

• Internet Speed: Live video quality may vary based on internet speed.
• Media Temporality: Media sent by the care team is temporary and cannot be saved.
• Communication: Communication remains strictly one-way from staff to families.